Вакансия Efficiency Manager

To optimize business processes, load efficiency practice of customer service channels, we are looking for Efficiency Manager for Customer Care department.

Requirements:

• Higher education (preferably mathematics, computer science)
• Experience with analytical systems (BI, CRM)
• Expert knowledge of Excel tools (charts, pivot tables, macros)
• Excellent presentation skills
• Systematization and decomposition skills

Responsibilities:

• Data analysis, identification of trends and patterns for the purpose of KPIs’ management
• Development, updating and monitoring reporting tools against efficiency indicators
• Participation in implementation and changing processes in order to improve the quantitative traits of customer service as well as for efficient use of department resources
• Preparing presentations for senior management

We offer:

• Competitive salary
• Paid vacation and sick leave
• Challenging and interesting project
• Comfortable working environment
• Friendly team of professionals