Вакансія Customer Care Agent

Компанія:	Gameloft
Місто:	Украина, Харьков
Вулиця місця роботи:	Украина, Харьковская область, Харьков
Розміщена:	10 серп. 2018

Definition:The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.Roles and responsibilities:Give Support to the customers: Identify and solve customer problems using dedicated web toolsHandle and manage web tools specially made for customer support.Keep a record of each case in another dedicated web tool.Escalate higher problems and send them to the appropriate team when needed.Notify Leads when a recurrent problem appears, to prevent further casesBe able to identify problems and create new templates for recurrent ones.Be informed on promotions and information on respective countries.Requirements:Fluent level of EnglishUpper-Intermediate or Advanced level of second language (Spanish / German / French) is requiredPrevious working experience in sales or PR is a plusMicrosoft Office skillsExcellent communication skillsAptitude for team workExcellent interpersonal relationshipBe responsible and patient!!!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!!!smrtr.io/z6hhKg