Вакансія Customer Care Agent

Definition:

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Roles and responsibilities:

• Give Support to the customers: Identify and solve customer problems using dedicated web tools
• Handle and manage web tools specially made for customer support.
• Keep a record of each case in another dedicated web tool.
• Escalate higher problems and send them to the appropriate team when needed.
• Notify Leads when a recurrent problem appears, to prevent further cases
• Be able to identify problems and create new templates for recurrent ones.
• Be informed on promotions and information on respective countries.

Requirements:

• Fluent level of English
• Upper-Intermediate or Advanced level of second language (Spanish / German / French) is required
• Previous working experience in sales or PR is a plus
• Microsoft Office skills
• Excellent communication skills
• Aptitude for team work
• Excellent interpersonal relationship
• Be responsible and patient

!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!