Вакансия Head of Support

Prostozaim is a friendly and dynamic team with many years of experience in leading European banks and financial institutions.

Our team is working on providing existing loan products and developing new products in the field of financial services using advanced technologies. Our specialists have a deep knowledge of internal financial processes and are able to realize interesting solutions. We always think about our customers and provide them with simple, clear and reliable products.

Required skills:

• Ability to quickly solve crisis and extraordinary situations (is a must);
• Experience with statistical analysis and reporting;
• Experience in team management;
• Skills of process optimization;
• Experience in sales would be an advantage.

Responsibilities:

• Organization of the contact center work;
• Responsibility for your team’s results;
• Ensuring that KPI’s are reached;
• Quality control of customer service (writing scripts, control of the customers' feedback, etc);
• Analyze and monthly report to the top management;
• Optimization of the contact center work;
• Participation in the recruiting and training of new staff.

We offer:

• Office in the city center, 2 minutes from m.st. Palats Sportu, with lots of fashionable cafes nearby;
• Fixed working hours from 10:00 to 19:00;
• Paid sick leaves and 24 days of paid vacation;
• Comfortable working conditions (tea/coffee, game room);
• Friendly young team.

Please send your CV with the desired salary level.