Вакансия Technical Support Engineer for Harmonic Project (IRC62108)

GlobalLogic Ukraine is inviting a Technical Support Engineer for Harmonic Project to join its Kyiv office.

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in development, QA and support of several generations of such solutions.

We offer:

• Interesting and challenging opportunity in a large and dynamically developing company
• Exciting projects involving newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities

Requirements

• Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
• Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
• Hands-on experience with Linux;
• English level – upper-intermediate;
• Ability to work in different shifts.

Preferences

• Superior problem solving, analytical and communications skills;
• A strong understanding of IP protocols and telecommunication/cable operator networks;
• Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
• Experience with bash/python scripting;
• Experience with Zabbix or Grafana;
• Experience with Salesforce, Jira, Confluence.

Responsibilities

• Responsible for providing technical support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment.
• Report and track design, reliability and maintenance problems or bugs to R&D engineering groups.
• Coordinate both hardware and software upgrades to the existing Harmonic customer base.