Вакансия Customer Support Specialist

Responsibilities and Duties

• Provide timely technical support to our customers as 1 and 2 level of support on phone, chat, email.
• Ensure best quality of the service provided for our neighbors.
• Collaborate with development team on issues escalation.

Qualifications and Skills

• Upper-intermediate/Advanced English level (written and spoken).
• Understanding of IT terminology.

Nice to have

• Strong technical background (Basic IT education will be a plus).
• Experienced user in PC based computer systems or junior administrator (MacOS preferable).
• Experienced user in bug tracking systems (Jira, etc.).

Shift work: 2/2

We offer multiple benefits that include

• Working for one of the top product companies in the world: Ring.com
• Opportunity to influence the products quality
• Challenging tasks
• Competitive salary
• PE accounting and support
• 18 paid vacation days per year
• Social package, including gym membership compensation, medical insurance
• Free meals, fruits and sweets
• Educational possibilities, knowledge hub and free English classes
• Career plan, professional growth and quarterly performance reviews