Вакансія Customer Success Manager

About Us

Inspectorio is the world’s leading platform for quality control and compliance monitoring. We digitise and optimise the compliance process and bring transparency to supply chains leveraging machine learning, mobile technologies and IoT.

Founded in the USA in 2015, Inspectorio is headquartered in Minneapolis, with Development offices in Ho Chi Minh City, Vietnam and Hangzhou, China.

Some of the top venture capital firms in the world and Fortune 500 companies are investors in Inspectorio.

We are expanding our product and development team in Minsk to focus in additional verticals. Be a founding member of our European team and join the world class team that is transforming supply chains around the world.

Responsibilities:

• Serve as hands-on leader to improve customer outcomes
• Propose, develop, and lead the execution of adoption plans and corrective action plans for customers
• Measure and track portfolio, lifecycle stage, adoption levels, upsell, and renewal
• Lead the development and operational implementation of a customer success system
• Own one or more enterprise customers and ensure their success
• Manage a portfolio of client accounts and meet defined financial targets (growth in bookings and revenue)
• Collaborate with sales team to meet and exceed team business targets
• Monitor performance and implement growth strategies, account planning, and operational efficiencies to support business growth
• Build deep, strategic relationships with key clients –working to develop long-term partnerships
• Establish processes necessary to ensure efficient, effective team operations
• Develop and execute client outreach and engagement campaigns
• Collaborate with the Product team to use customer feedback to drive product development and innovation.
• Own calibration and optimization of Support Tools and processes
• Support user questions/concerns via email support and chat support channels

Basic Qualifications:

• 2 or 3 years in a customer-facing organization
• Exceptional organizational and analytical skills
• Excellent communication and presentation skills
• Ability to analyze and utilize data to drive insights and adoption strategies for client accounts
• Ability to make timely decisions and have sound judgment
• Presents very organized and structured thinking for planning and execution purposes.
• Experience in establishing and growing junior to senior level relationships abd being seen as a trusted advisor
• Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales and operations) to deliver effective solutions to customers
• Utilize forward thinking to implement creative ways to solve complex customer challenges
• Strong individual contributor with a commitment to the customer

Backgrounds in (not listed in a specific order):

• Account Management
• Management Consulting
• Project Management
• Training/ Teaching
• Implementation Management
• Customer Support (Live Chat and Email but not call center)
• Digital Marketing

Key Traits of a Customer Success Manager (listed based on importance):

• Trusted advisor
• Passionate/ excited for new, emerging technologies
• Creative problem solver
• Willingness to learn
• Clear communicator (written and spoken)
• Relationship builder
• Analytical/ Critical thinker

Primary work Location: Minsk, Belarus with regular travel within Asia

Why it would be awesome to work with us

BE HEALTHY

We recognize that our employees are the key to our success. Healthier employees are happier employees who perform well! We not only provide health insurance benefits, but we also get out of the office for fun activities like weekly soccer games.

HAVE FUN

Having fun makes work much more enjoyable. We host company foosball tournaments and events to make sure our employees feel the love. Events may vary by office location, but the sentiment is the same: Fun matters.

COMMITMENT

When you join Inspectorio, you join a team. You have our leadership’s commitment to treat all team members with respect. All our team members commit to performing the best for each other, and our customers.