Вакансия Customer Support Representative (German speaking)

About Gipanis GmbH

Established in 2014, Gipanis GmbH is a dynamic growing e-commerce company. With headquarters located in Germany (Mönchengladbach) and over 50 employees in Germany, Ukraine and China, we still continue to grow.

Since 2017, our brand Laublust provides a variety of products made from FSC-certified wood and other natural materials, as well as personalized gifts for any occasion. We offer high quality at reasonable prices with an emphasis on sustainability and protection of the climate.

Together, we offer our customers a flawless shopping experience and great value for money. Here you will find us online: https://www.laublust.de/.

Who we’re looking for:

We are currently accepting applications and seeking self-motivated, upbeat, professional, friendly individuals to join our fast-paced Customer Support team.

Job responsibilities:

1. Provide knowledgeable answers to customers inquiries regarding products via mails, chats and social media channels, calls.
2. Identify and assess customers' needs to achieve satisfaction.
3. Assist clients on order online.
4. Follow up on all customer requests to ensure the brand provides the highest level of customer service.
5. Manage ongoing customer relationships utilizing our CRM tools.

Qualifications and skills:

1. 6+ months experience in Sales / Customer Support / Social Media Moderation / Telemarketing or any related field.
2. E-commerce experience preferred but not required.
3. CRM experience preferred.
4. Fluent German proficiency.
5. Strong communication skills and ability to problem solve.
6. Attention to details, multitasking, time management, follow up.
7. Strong computer skills in Microsoft Office programs and the ability to learn new applications quickly.

Fresh Graduates with German language are also welcomed to apply!

We Offer

• Regular salary review
• 25 days paid yearly vacation
• Professional development
• Flexible remote work in an experienced and authentic team
• Company with international flair
• Start up environment with flat hierarchies

At Gipanis GmbH, we value diversity and treat all employees and job applicants according to their merits, qualifications, competence, and talents. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran and disability status or any other status.