Вакансія Спеціаліст/-ка з Інформаційних Технологій / ICT Specialist - Міжнародна організація з міграції (МОМ), Представництво в Україні

Classification: General Service Staff, Grade G6

Type of Appointment: Fixed Term, One Year with the possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 26 June 2023

Context:

Under the overall supervision of the Chief of Mission (CoM) in IOM Ukraine and direct supervision of the National ICT Officer and, in collaboration with relevant units at Headquarters and the Administrative Centres, the successful candidate will be responsible and accountable for ICT administration and related functions in IOM Ukraine Country Office as well as in Hub-Offices.

 Core Functions / Responsibilities:

1. Provide specialized support to the administration and delivery of uninterrupted access to mission critical services like Intranet Portal, PRISM, SAP and other corporate apps for all mission staff at different location and maintain  effective liaison with technical counterparts for the proper functioning and availability of those systems.
2. Administer , deploy, and support active network equipment such as Meraki and ASA firewalls, switches, and Wi-Fi networks. Deploy and administer  Wi-Fi controller with Wi-Fi infrastructure in accordance to approved enterprise technical solutions to achieve the required ITC standards in the Main and sub-offices.
3. Assist in maintaining of telephone and Internet infrastructure in main and sub-offices. Provide recommendations on efficient and reliable telecommunication solutions. Assist in administration and daily monitoring of PABX, telephone billing systems and Amazone Connect services.
4. Liaise with Internet Service Providers in Ukraine and other country offices if necessary. Regularly monitor provided services and immediate communication in case of any failures. Troubleshoot any communication issues.
5. Administer, support and install systems, network and software components and related updates on both ad hoc and regular bases; suggest the best possible technical solutions to achieve the required ITC standards while taking into consideration local technical constraints.
6. Support sub-offices with systems upgrades and implement IT infrastructure changes: install systems, network components and software; recommend best technical solutions to IT systems and application performance.
7. Monitor dayli and assist in administration of Mission Help Desk system based on the Global Fresh Desk Service, as well as related users account administration. Generate reports on service and support provided.  Carry out proper Task tracking depending on the mission workload.
8. Ensure the required performance and stability of network services and servers (LAN, WAN, Internet, and SAT phone connectivity, Starlink, BGANs, VSAT terminals, VPN, etc.), to prevent and minimize downtime or service interruptions.
9. Provide daily support to mission-critical servers and systems such as File Server, and SharePoint sites administration and monitoring of user accounts and profiles in AD; process the timely renew of SSL certificates.
10. Provide daily assistance and training to staff in Main, RSC, Migration Health Unit (MHU) and Sub Offices of the Mission in using ITC standard software, hardware, and other equipment when it’s required. Daily troubleshooting on operational IT problems and aiding in finding relevant solutions. Provide remote technical assistance where it’s needed.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor’s Degree or equivalent preferably in Computer Sciences or Programming with four years of relevant work experience.; or
• High School Degree/Certificate with six years of relevant professional experience.
• Certificate in any of the following: Cisco Certified Network Associates (CCNA), Microsoft

Certified Professional (MCP) (Windows/Exchange Server), Microsoft Certified System Administrator (MCSA), Microsoft Certified Database Administrator (MCDBA), Microsoft Certified System Engineer (MCSE), is a distinct advantage.

Experience

• Experience in the area of information technology, administration and troubleshooting of the LAN, communication equipment, different databases and Windows based systems, computer hardware.
• Experience on implementation and administration of Microsoft Windows based network environment (LAN/WAN) and first level network/desktop support.
• Experience in MS SQL an asset.
• Extensive knowledge of Windows OS, O365, Azure, Windows Defender, different HelpDesk systems, Microsoft Endpoint manager Admin Center, Windows-based applications and packages, Cloud solutions, TCP/IP, DNS, Telecoms, Network Protocols, VSAT, SAT telecommunication, VPN, VoIP, MS Office, antivirus software/utilities. Graphic packages (Photoshop, Illustrator, InDesign) are an advantage.
• Experience in user support in Microsoft based environments and Cloud solutions.
• Knowledge and experience in PHP, Java, HTML, MySQL, web design and development of web-based office applications an asset.
• Knowledge of IOM corporate ICT tools.
• Deep knowledge of Windows based applications and systems, AD, GPO.
• Knowledge of different technical communication standards.

Languages

For this position, fluency in English and Ukrainian are required (oral and written).

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and security clearances.

A prerequisite for taking up the position is legal residency in the country of the duty station and work permit, as applicable.

How to apply:

Interested candidates are invited to submit their applications filling in the IOM Personal History Form   and sending to [email protected]  by 26 June 2023 the latest, referring to this advertisement in the subject line of your message.

Only shortlisted candidates will be contacted.