Вакансія Business Analyst (Enterprise Feedback Management Solution)

Our Client:

Our Client is a USA based company focused on providing its customers with Enterprise Feedback Management solution. This solution is a powerful means of collecting, analyzing and acting on customer feedback across all channels. It can enable you to capture customer input across the web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting. Also, the system allows to import data from any external system, like CRM or EPM, and to utilize that data to run transactional surveys, enrich collected feedbacks on reporting, or to keep your Panel up to date.

SoftServe holds most of the development, quality control and technical communication for the product. Also, we have involvement in Product Strategy Group.

Our Project:

You have a unique opportunity to join the Team of 80+ highly skilled professionals which performs a full cycle of designing, planning, developing and supporting software engineering services for our US-based client for 10+ years.

Our results are being used by 80% of Fortune 100 companies, which means pretty everything in the world is impacted by the work done by our Team. You will work in a highly result-oriented environment with a high level of responsibility, accountability, and dedication. We respect your personal time and plans and offer unique personal and professional experience on top of SoftServe standard compensation package.

What you will do:

• Work with little supervision effectively handling small and medium projects
• Analyze functional requirements and help develop a consistent solution scope
• Establish and monitor the requirements management processes throughout the project lifecycle
• Prepare and conduct elicitation sessions. Document and confirm elicitation results
• Create and maintain requirements documentation according to the agreed format
• Act as Proxy Product Owner
• Identify and track changes to requirements. Facilitate requirements prioritization. Ensure requirements traceability
• Facilitate review, verification, and validation of business analysis deliverables
• Conduct solution acceptance, determine the most appropriate response to identified defects
• Manage requirements related conflicts and issues up to their resolution

What is required to succeed in this position:

• Strong understanding and experience in using BA practices for requirements elaboration, management, solution validation
• Experienced in early project stages as BA: proposal preparation, scope definition
• Understanding of software development lifecycle, requirements lifecycle, Agile methodologies
• Experienced in stakeholders analysis and management
• Experienced in workshops, user interview, other requirements gathering practices preparation
• Experienced in market researches, ability to prioritize options
• Ability to evaluate and setup/adjust BA processes on the project. Understanding of development/deployment processes
• Strong communication, negotiation, and analytical skills
• Leadership skills
• Construction domain understanding

What SoftServe offers:

• Culture and environment where everyone has a possibility of making changes on a bigger scale
• Competitive salary
• Paid sickness leaves
• Corporate doctor’s service
• Career map and Career Advisor’s support during all period of work
• Free professional certification
• Free gym
• Friendly working environment