Вакансія Communications Assistant VNSMUG00784

Background

The OSCE Special Monitoring Mission to Ukraine is looking for highly qualified, motivated and experienced Ukrainian professionals for the position of Communications Assistant in Sievierodonetsk. The OSCE is committed to achieving a better balance of women and men within the Organization.

Initial duration of appointment is for 12 months, subject to a subsequent OSCE Permanent Council Decision to extend the mandate of the Mission.

Please note that applications received after the deadline, submitted in different formats than the OSCE Application Form or in other languages than the English language will not be considered.

Tasks and Responsibilities

Under the direct supervision of the Communication officer in Monitoring Team (MT), the Communication Assistant provides full range of Communications services in the MT.

• Installs and maintains the communication equipment required for on-going functioning of the VHF/HF, Satellite, GSM and other communications equipment in the offices and vehicles, including Forward Patrol Bases within the Area of Responsibility (AOR) of MT;
• Responsible for ensuring good quality of services from the local telecommunications service providers;
• Acting as focal point for all user related issues in conjunction with Comms equipment; responding to requests for assistance from users; logging calls in a database; maintaining accurate log entries of requests with fault details;
• Searching documentation and previous requests for assistance on related topics to find most effective solutions;
• Escalate requests to Kyiv Head Quarters (HQ ) ICT service desk if needed;
• Performs periodic quality tests of Office’s Communications Systems (GSM, Satellite, HF, VHF, switchboards, leased lines, etc.);
• Facilitates effective operation of OSCE Cameras installed at Observation Point in the AOR of MT;
• Check, monitors effective operation all ICT equipment, internet, communication provision in Forward Patrolling Bases within the AOR of MT;
• Performs other related duties as required. May be called to drive official vehicles.

As part of the recruitment process applicants must be determined as fit to work for the SMM prior to appointment/assignment, by completing a medical examination form and/or medical questionnaire, which will be assessed by a duly qualified medical practitioner appointed by the SMM.

Necessary Qualifications

• Completed secondary education supplemented by technical training in communications networks, switchboards, communications systems to include VHF, HF, GSM, Satellite systems;
• Minimum 4 years working experience with telecommunication equipment with a special knowledge in ISDN lines, VHF/HF and also experience with satellite communication systems;
• Understanding of network protocol TCP/IP, Network topology;
• Technical knowledge in IT areas, to include Microsoft Operation Systems and MS Office Applications;
• Valid driving license;
• Very good communication skills and competence in handling user’s problems;
• Professional fluency in the English, Ukrainian and Russian languages, both oral and written;
• Demonstrated ability and willingness to work as a member of a team, with people of different cultural and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;
• Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender perspective into tasks and activities;
• Flexibility and ability to work under pressure and with limited time frames.

Required competencies

Core values

• Commitment: Actively contributes to achieving organizational goals
• Diversity: Respects others and values their diverse perspectives and contributions
• Integrity: Acts in a manner consistent with the Organization’s core values and organizational principles
• Accountability: Takes responsibility for own action and delegated work

Core competencies

• Communication: Actively works to achieve clear and transparent communication with colleagues and with stakeholders of the Organization
• Collaboration: Works effectively with others on common goals and fosters a positive, trust-based working environment
• Planning: Works towards the achievement of goals in a structured and measured manner
• Analysis and decision-making: Analyses available information, draws well-founded conclusions and takes appropriate decisions
• Initiative-taking: Proposes and initiates new ideas, activities and projects
• Flexibility: Responds positively and effectively to changing circumstances

Managerial competencies (for positions with managerial responsibilities)

• Leadership: Provides a clear sense of direction, builds trust and creates an enabling environment
• Strategic thinking: Identifies goals that advance the organizational agenda and develops plans for achieving them
• Managing performance: Helps to maximize team performance by providing active feedback and skill development opportunities

Remuneration Package

Monthly remuneration, subject to social security deductions is 988.00 Euro/month. Social benefits will include participation in the Cigna health insurance scheme and OSCE Provident Fund. Appointments are normally made at step 1 of the applicable OSCE salary scale. At the discretion of the appointing authority a higher step may be approved up to a maximum of step 3 subject to specific conditions.

How To Apply

The OSCE is committed to diversity and inclusion within its workforce, and encourages the nomination of qualified female and male candidates from all national, religious, ethnic and social backgrounds.

The OSCE retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.