Вакансія Customer support specialist (Dutch)

Runway SIA was established in 2004 by a group of Norwegian investors with wide business experiences from the Nordic and Baltic area. Now Runway is a leading provider of outsourcing services to Scandinavian and European companies. We have clients in tourism, technology, IT and finance

80% of our employees recommend Runway to their friends

We are constantly improving work conditions for our employees and now in Kiev we have > 130 employees!

Our company can provide you with:

• Full time job;
• Part-time job (4−6 hours), combining with the main job you have.

Also, we have a very flexible schedule:

• working day shifts;

• evening shifts &

• night shifts.

This position can be exactly for you, as we provide support for both: American and European market.

We offer YOU:

• Training and experience with one of the leading airline company in Europe
• Flexible schedule and ability to work evenings/nights
• Job in an international, young and inspiring environment
• Modern office in the Business Center close to the underground
• Safe and caring employer with a lot of experience in the field
• Competitive salary, connected to Euro
• Official registration according to Ukrainian legislation (trudova) from day one
• Paid vacation and sick leave according to Ukrainian legislation
• Career opportunities
• Highly developed Bonus System
• Opportunity to become an important part of our big Runway family
• Free medical insurance after being 1 year with the company
• Happy Friday snacks and treats for our employees each Friday

Main requirements:

• Fluent Dutch both written and oral, min. level — B2
• Customer service skills
• Communication skills (Good listening and responding skills)
• Ability to obtain, verify, evaluate work assignments and provide necessary information for clients
• Good time management skills and ability to prioritize
• Ability to react on stressful situation
• Working knowledge of Microsoft Windows and Microsoft Office applications; general hardware and software knowledge
• Multi-tasking skills (actively listening to customer questions, answering questions, registering issue and finding solution at the same time)
• Previous working experience with airlines/ticketing is a plus
• Knowledge of Amadeus booking system is a plus +
• Possibility to work evening and night shifts, if English line.

Responsibilities:

Runway will provide each employee 80 hours training in order to be able:

• To be familiar and follow Client’s internal rules
• Navigate through and use Client’s and Runway support tools
• Ensure communication skills

Currently Runway is experiencing strong growth and demand for its services. We have offices in Norway, Estonia, Latvia, Lithuania, Spain and Ukraine with approximately 600 employees who work every day on our main objective: to optimize contact between our clients and their customers.