Компанія: | Kyivstar |
Місто: | Украина, Киев, Дегтярёвская улица, 53А |
Вулиця місця роботи: | Украина, Киевская область, Киев, Дегтярёвская улица |
Розміщена: | 21 черв. 2018 |
We are looking for junior IVR (interactive voice response) developer
What the first 30-60-90 days in the job will look like ?
Within 30 days you will:
Learn about existing IVR selfservice functionality and tools.
Get familiar with process of requirements analysis and other IT processes in Kyivstar
Do the first simple changes in IVR flows
Understand main functionality and architecture of IT systems
Be a part of inspired team delivering a new value
Within 60 days you will:
Develop complex logic by using VB, PLSQL, Scripts
Do integration with backend systems via xml over http, soap or json
Do SIT
You will be involved in SRS preparation in IVR stream
Communicate technical decisions through design docs, tech talks, and the wiki
Identify and address existing issues in the systems
Facilitate UAT process
Within 90 days you will:
Be fully involved and responsible for operational development of the IVR
Participate in architecture discussions, influence the roadmap, and take ownership and responsibility over projects
Control vendor team
Point the way to various additional business benefits which could be achieved in CC and IVR
The ideal candidate should have
Know at least 1 programming language, SQL, PLSQL
Experience in IT as 1+year
knowledge of JSON and XML notations;
advanced logical thinking and analytical abilities.
understanding of the SDLC processes;
experience of system integrations;
knowledge of Agile methodologies (Scrum, Kanban);
experience working with systems like Jira, Confluence;
Strong communication skills and attention to detail; accuracy is a must
Intermediate+ English
Good attitude, humble, positive, hands on
As a plus:
knowledge of IVR (any vendor); SIP, SS7
Knowledge of telecom technologies
experience working with MS Project;
knowledge of BPMN