Компанія: | voicespin |
Місто: | Украина, Киев, Шевченковский район, улица Богдана Хмельницкого, 17/52А |
Вулиця місця роботи: | Украина, Киевская область, Киев, Шевченковский район, улица Богдана Хмельницкого |
Розміщена: | 17 черв. 2018 |
A leading cloud-based contact center solution company expands its international business into Ukraine and hiring talented professionals of Junior, Middle and Senior levels to build the strong and friendly team in Kyiv.
You'll be a part of the biggest cross-countries company department - Help Desk, and obtain an opportunity for technical and managerial growth in a new Ukrainian branch and the company overall.
About Voicespin Company
Founded in 2006 and headquartered in Israel, VoiceSpin serves as a leading global provider of unified communications and Linux-based IP communication solutions. VoiceSpin serves over 500 international large enterprises, high-tech corporations, private companies, communication brands in the spheres of e-commerce, trading, finances, government, law and more.
Among the company's clients, there are such well-known brands as Playtech, Toyota, AT&T, Burger King, Pizza Hut, Domino’s Pizza and others.
Responsibilities:
Serve as the 1st / 2nd/ or 3rd tier for customers seeking technical assistance on the Voicespin products over the phone, email or chat
Perform remote troubleshooting through diagnostic techniques and pertinent questions by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on Voicespin IT products and services
Record events, issues, and resolutions in logs
Follow-up and update customer status and information
Pass on any feedback or suggestion by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Must:
Would be an advantage:
VICIDial
Understanding SIP&IAX protocols (configuration, troubleshooting)
Google Cloud and AWS
Python
We offer:
International clients and colleagues cooperation
Agile and dynamic friendly environment - a combination of a startup in Ukrainian branch with a solid HQ experience
Cutting-edge technologies stack, knowledge sharing and training internal and external activities
Cozy modern office in the city center - co-working space with the dedicated room
Support and care from the local HR colleague
Competitive compensation level, pay-per-hour system
SPD maintenance by the Company
Flexible working schedule (8-17/9-18/10-19)
Paid vacations and sick leaves
A competitive salary level according to the expertise and experience
To apply, please fill-in the check-list, specify your salary expectations.
Note that we consider only candidates with work permit in Ukraine, for full-time work in Kyiv office.
Please rate your knowledge 1-5, where 5 is excellent:
Linux administration
Asterisk
VoIP
Writing Bash scripts
VICI Dial