Вакансія Technical adviser / trainer

Responsibilities

• Support direct and indirect Clients, installers, service partners in field of technical knowledge.
• Seeking solutions to emerging technical problems.
• Manage Customers complains with self-control and the ability to understand the client's needs
• Supporting sales department by technical knowledge in achieving sales goals
• Be creative and propose solutions that will support better organization of work and perceptio
• Be able to work in a team and be focused on cooperation

Tasks

• Conducting trainings for service partners, installers, designers and other trainings commissioned by the supervisor
• Technical consultancy for authorized installers, service engineers, direct clients, designers and end users (everyone who calls will count on help)
• Constant cooperation with the marketing and sales departments in the field of building and constant development of the CRM (Customer Relationship Management) system for installers and designers:
• Periodically common with Area Sales Managers, visits to sales regions and support in the technical area for Authorized Installers, Service Engineers, Designers
• Preparation of technical and technical-commercial presentations to be used during internal trainings and meetings with Installers, Service Centers and Designers as a sales support tool
• Participation in the work on the preparation of new and constant update of technical materials, project assistance.
• Providing pre-sales technical assistance and product education
• Prepare technical comparisons of competitors' products
• Care for the image of the company and brand in everyday relations with Clients
• Other matters resulting from the current needs of the company.

Qualifications

Ideal Candidate must be self-motivated with a proven track record at similar position. Comfortable in the dynamic atmosphere of a technical organization with a rapidly developing products' portfolio. Must possess strong presentation skills and be able to communicate professionally. Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

• At least 3 years professional experience at similar position
• Experience and specialist knowledge in the field of gas boilers and electric heaters will be an advantage.
• Able to create effective presentations in time constrained environment.
• High level of presentation skills
• Able to organize and prioritize work in a multi-tasking environment.
• Experience and familiarity of our products and line of business a plus
• Be able to prioritize and effective time management
• Understand that working in a trading company requires a constant focus on achieving sales goals and supporting sales departments in achieving them
• Be able to work in a team and be focused on cooperation

· At least intermediate English level