Вакансія Technical Support Provider (Full-Time)

A new branch in Odessa of an established company is looking for a techie!

Position description

The technical support provider is primarily responsible for answering calls from the hot-line and/or responding to tickets from the support tickets software. The technical support provider needs to able to provide a timely response to technical inquiries.

Supervision structure

Call operator will report to an individual supervisor.

Responsibilities

• Respond to hot-line calls

• Respond to hot-line tickets

• Conduct follow-up on hotline calls using protocols and referral databases

• Develop training for future resources

• Participate in regular meetings such as staff meetings, debriefings, and regular

check-ins

Required Qualifications

• Good problem solving skills

• Ability to work independently

• Strong interpersonal skills

• Excellent written and analytical skills

• Detail-oriented with strong organizational skills.

• Ability to multitask, juggle between multiple issues and prioritize efficiently.

• Able to work under pressure

• Positive attitude

• Creativity

• Fluent English level

• Fluent French level

• College degree

Preferred Additional Qualifications

• Experience and competence working with Hot-line software tool and comfort using diverse technologies and systems

• Previous back-end IT experience/education

• Experience with the hospitality field

Start date expected

As soon as possible